Mahogany Nailz
Returns & Refunds
Last updated: August 2026
Thank you for shopping at Mahogany Nailz. We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to help.
1. RETURN WINDOW
You have 14 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be unused, unaltered, and in the same condition that you received it. It must also be in its original packaging.
You have 14 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be unused, unaltered, and in the same condition that you received it. It must also be in its original packaging.
2. EXEMPT / NON-RETURNABLE ITEMS
Certain types of items cannot be returned. These include:
Certain types of items cannot be returned. These include:
- Customized or personalized nails
- Personal care items if used.
- Sale items
- Sizing issues
3. THE RETURN PROCESS (DO NOT RETURN TO SENDER)
Because we utilize a network of fulfillment centers, please do not send your purchase back to the manufacturer or the address listed on your shipping label.
Because we utilize a network of fulfillment centers, please do not send your purchase back to the manufacturer or the address listed on your shipping label.
- To initiate a return, contact our customer support team at support@mahoganynailz.com.
- You must provide your order number and proof of purchase (such as your email receipt).
- If your return is approved, we will send you a specific return authorization and the exact return warehouse address to use.
4. SHIPPING COSTS FOR RETURNS
You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your payout. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your payout. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. DAMAGED OR DEFECTIVE ITEMS
If your item arrived damaged, broken, or defective, please contact us immediately at support@mahoganynailz.comwith your order number and clear photos or video proof of the damage. We will arrange a free replacement or a full refund at no cost to you.
If your item arrived damaged, broken, or defective, please contact us immediately at support@mahoganynailz.com
6. REFUNDS
Once we receive and inspect your returned item at our designated facility, we will send you an email notifying you of its receipt. We will immediately notify you of the approval or rejection of your refund.
Once we receive and inspect your returned item at our designated facility, we will send you an email notifying you of its receipt. We will immediately notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
- Please allow [5 to 10] business days for your banking institution to process and post the refund to your account statement.